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How We Handle Your Account and Payment Information

We collect what we need to run your account, process bKash, Nagad and Rocket transactions, and keep your login secure. You control your data and can request changes or deletion through our support channels.

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Kala Ghar How We Handle Your Account and Payment Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, request changes, or ask us to delete your account data, contact our support team through any of these channels. We respond to privacy requests within a reasonable timeframe and walk you through the verification steps before making changes.

Live chat Open the chat widget in your account dashboard and ask about data access or deletion. Our team verifies your identity through your registered phone number before processing privacy requests.
Email support Send your privacy request to our support email from the address linked to your account. Include your registered phone number so we can confirm your identity and respond with the next steps.
Account settings Log in and head to account settings where you can review the personal information we store, update your phone number or email, and submit a data deletion request directly from the interface.
DATA PRACTICES

How We Protect and Use Your Information

We built our data handling around the realities of mobile-first account access and local payment rails. Your bKash, Nagad and Rocket transaction records stay encrypted, your device sessions are tied to your login token, and we never share your betting patterns with advertisers or external analytics platforms.

Transaction encryption Every bKash, Nagad and Rocket deposit you make passes through encrypted channels and we store only the transaction ID, amount and timestamp. We do not keep your mobile wallet PIN or full account number on our servers.
Cookie usage We use cookies to keep you logged in across browser tabs and remember your language preference. We do not use tracking cookies for advertising. You can clear cookies in your browser settings, though you will need to log in again.
Account security We send an OTP to your registered phone number each time you log in from a new device. Your password is hashed and never stored in plain text. If you suspect unauthorized access, contact support immediately to lock your account.
Data retention We keep your account data as long as your account is active and for a reasonable period after closure to handle any withdrawal disputes or regulatory audits. You can request permanent deletion through support once all financial obligations are settled.

Common Questions About Your Data

We collect your phone number for login verification, your email if you provide one, transaction records from bKash, Nagad and Rocket deposits, device identifiers for session management, and any messages you send to support. We do not collect browsing history outside our platform.

Yes. Contact our support team through live chat or email and request a copy of your account data. We verify your identity through your registered phone number and send you a summary of the information we store within a reasonable timeframe.

Log in and go to account settings, then submit a deletion request. We review the request, confirm your identity, settle any pending withdrawals, and permanently remove your account data once everything is cleared. You can also contact support to start this process.

We do not sell or share your betting patterns with advertisers or external analytics platforms. We share transaction details with bKash, Nagad and Rocket only to process your deposits and withdrawals, and we disclose data when required by law or to prevent fraud.

We encrypt all payment data in transit and at rest. We store only the transaction ID, amount and timestamp, not your mobile wallet PIN or full account number. Payment processors handle the actual transfer, and we never see your wallet credentials.

Yes. Log in, go to account settings, and update your phone number or email. We send a verification code to the new number or address to confirm the change. Once verified, your new contact details replace the old ones in our system.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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